CBR-BPR: A Case-Based Reasoning Tool for Business Process Redesign
نویسندگان
چکیده
This paper presents a new approach for business processes redesign (BPR). The approach uses case-based reasoning techniques to model past business redesign into a case or stories based on a developed BPR framework and best practices rules. The resulting case base of past failing or successful experiences will be used to support business process designer and practitioner in redesigning or improving existing business processes. This work came to address the limitation of most methodologies developed to support the application of BPR principles in providing clear guidance on deriving a process design threatening the success of BPR.
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Case-Based Reasoning as a Technique for Knowledge Management in Business Process Redesign
Business Process Redesign (BPR) helps rethinking a process in order to enhance its performance. Practitioners have been developing methodologies to support BPR implementation. However, most methodologies lack actual guidance on deriving a process design threatening the success of BPR. In this paper, we suggest the use of a case-based reasoning technique (CBR) to support solving new problems by ...
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